Via Business Insider:
As part of the fast-casual cafe chain’s reinvention process, Panera is building ordering kiosk centers to replace cashiers.
This new technology results in labor savings for Panera, allowing for more employees within the cafe itself. But what does this mean for the customer?
“The kiosk and other digital interfaces encourages true menu browsing — not only of ingredients, but also nutritionals — which has led to an increase in personalized orders,” Blaine Hurst, Panera Chief Transformation & Growth Officer, told Business Insider. It also results in shorter lines and improved accuracy for orders.